BENEDEN N. MORONG

SERVICE MANAGEMENT

LEARNING LOG NO. 5

Configuration Management

             

              The class was introduced with Configuration Management as one of the components in the ITIL Service Support.

              I was not able to attend the class on the scheduled day of lecture so all I did was to read over the supplemental lecture sent      by the professor.

              Browsing over the material I learned interesting facts about configuration management. At first I was thinking it was a simple inventory of supplies, materials and physical attributes of IT components in an organization, it turn out to be very useful when properly implemented.

              I also valued the fact that CM has a great impact in maintaining a company’s IT infrastructure. Keeping an accurate record of configuration item can help save resources.

              The importance of using CMS is also given emphasis. It helps to manage CI as well as provide solution to some problems concerning IT infrastructure of the company and other concerns.

              The CI status monitoring captured my attention and noted its importance in keeping track of the health and status of CI.

             

              It was fun doing case study 5. I found myself trying hard to understand ITIL’s Asset and Configuration Management and designed a proposed flowchart for Quick Couriers.

              I was quite got interested in topic knowing its benefit and I think it can help organization keep accurate record of their CI and help ensures quality service.