IT Service
Management
For me,
venturing in IT service Management can have benefits to both IT and Business.
Providing ITSM benefits IT because it Increase IT efficiency and productivity
through defined roles
and responsibilities. It also provides better support for regulatory and compliance
challenges and increase control. It also Increase customer perception of IT and
its services and the business value they deliver and it Increase visibility and
understanding of IT services
It also provides
better IT service suitability and availability by reducing the “incident
lifecycle,” with the ability to prevent issues before the occur. The proactive
identification of problems and reducing their adverse impact on business
operations, thus there will be a better ability to react to the business’s need
for rapid change
As I understand
it further, Business-level benefits includes Increased IT efficiency and
productivity through better
understanding of business requirements, resulting in better-fitting IT
services. It also provides better expectations management and reducing the
business impact of incidents.
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